We want to inform you about upcoming changes to our pricing, effective for events activated on or after August 1st. 

Why are we changing the pricing?

We are responding to your feedback & evolving needs:

• Reduced transponder charges: An incentive for timekeepers to conduct predictive tracking.
• Affordable live data: Feed your tailored applications with cost-effective real-time information. 
• Clear costs: More predictable expenses as fees closely align with the number of participants. 

Check New Pricing

Summary of changes 

Reduced costs for loads: 

• Separation of map loads and API loads. 
• Map loads cost less: From €25 per 1,000 to €10 per 1,000. 
• Price for API loads slashed: From €25 per 1,000 to €10 per 5,000.

Build your own applications. Feed your apps with our data APIs.

Different devices fees: Transponders for predictive tracking are 80% less than GPS devices.

Event cycle: The duration of one event cycle is seven days. For very long events, contact us to discuss special agreements. For details on how we charge for active events, visit: https://updates.racemap.com/enhanced-activation-flexibility-for-your-events-2qSUa4

Fair pricing for our "Do It Yourself" tracking platform

No contracts or capacity commitment. Only pay for what you use.

• Live tracking your sports event starting from €25.
• Reduced costs for map loads: More economical sharing of map visualization.
• Cost-effective API loads: Build custom applications with our affordable APIs.
• Low transponder costs: Easier for timers to offer predictive tracking. 

Free trial for each event. Test all settings, activate and pay only, when you are satisfied.

Create Free Trial

*VAT may be applicable depending on your country and legal entity.

Our latest release brings a series of improvements that elevate your Racemap experience, focusing on data APIs, tracker management, and synchronization of participant data.

Enhanced data APIs

Our data APIs now provide the location data from your GPS devices, independent of the settings in the tracking map such as interpolation interval and live delay. This allows for greater flexibility in fine-tuning the data API and visualizing of the same tracking map and for higher accuracy when detecting a device in a geofence. For more details, please refer to our documentation: https://docs.racemap.com/data-api

Participant data synchronization

The participants tab now displays the participants synchronized from RACE RESULT with an icon, making it easier to identify and manage them. Learn how to import participant data from RACE RESULT to your Racemap event through 

• List import https://docs.racemap.com/api-import-and-export-data/import-basics/metadata-api#race-result-lists 
• Simple API https://docs.racemap.com/api-import-and-export-data/import-basics/metadata-import-via-rr 

Tracker management enhancements

• Direct track chart access: We've added the option to access the track chart directly from the tracker table.
• Saved table settings: Your table settings in the tracker management are now saved, so when you return, you'll find your previous settings intact.

Additionally, with the latest release, the maintenance panel in groups & stages appears only when working with a custom tracking app. If you are not using a custom app, the panel remains hidden, providing a cleaner and more intuitive interface. https://docs.racemap.com/how-to-use-live-tracking/multi-event-map

Our tracker dashboard now provides four commands to reduce communication and maximize the autonomy of Quecklink GL3xx LTE GPS trackers. You can significantly increase the running time of your device by minimizing the communication between the device and the server. 

Apply the four commands for optimal autonomy: 

• Deactivate (Device) Events 
• Deactivate Heartbeat
• Deactivate Server Acknowledge
• Disable the periodical Device Info Report 

For more information on configuring your trackers, please refer to our documentation: https://docs.racemap.com/hardware-for-live-tracking/increase-autonomy-gps-tracker

We have released an enhancement in the way we create slugs for our tracking maps, ensuring uniqueness and relevance for each event.

• The slug is created when you activate the tracking map, ensuring that each activated map has a relevant identifier. Note that slugs will not be created for trials. 
• The slug is generated from the event name. 
• If a slug generated from the event name already exists, the start date of the event will be appended, too.

We've released a series of updates to enhance the integration between the participant list in the event settings with the tracker management. These improvements aim to increase the efficiency and ease of conducting live tracking with GPS trackers at your events.

Direct access to GPS trackers 

Enhanced linkage: You can now access all GPS trackers or a specific device directly from the participant list. 

State display: The participant list now shows the state of each device in the tracker management. If a tracker is not yet added to your account, you can do so seamlessly from the participant list, too. 

Track chart relocation 

Event Tab: The track chart is moved to the event tab. 

Improved communication with Queclink devices

Issue fix: We have resolved an issue related to the communication of Queclink GL3yy devices when working without a response ID (cannot be acknowledged). If three attempts are reached, these messages will no longer generate an error record.

We've released improvements to how our tracker dashboard displays the online status, providing clearer insights into device connectivity. This update brings more accurate information at a glance.

Online Status Display: 

The tracker management now shows the time since the GPS trackers has opened a socket connection to our server (online), or conversely, since the socket has been closed (offline). 

Removal of "Updated" Column:

Based on your valuable feedback, we have removed the "Updated" column as it was found to be misleading. Instead, we've replaced it with the new "Last Message" column, which displays the time of the last message received from the device. This provides more accurate and relevant information regarding device activity.

We're excited to announce improvements to the activation process for your events on Racemap, offering greater flexibility and transparency in managing live tracking. Our new activation revolves around the event cycle to meet your specific needs.

Understanding the Basics: Event Cycle

The activation now aligns with the event cycle, covering periods when your event is live, as determined by the specified start and end times. At the beginning of each cycle charges for maps & used add-ons apply.  

Tailored to your event times 

Whether your event starts in one year, spans a single period, or is reused with pauses, our new activation seamlessly adapts to your requirements:

• When your event becomes live (indicated by the start time), then the first cycle starts, incurring a charge for the map & used add-ons.
• If your event duration exceeds the cycle length, a new cycle starts, incurring an additional charge.
• Once your event ends (indicated by the end time), no further charges are incurred after the last cycle. 
• If you want to use your event again, simply reactivate the event, with no charges during the pause period.

What does this mean for you?

• Charges for the map & used add-ons only incur for event cycles, allowing you to activate events well in advance without unnecessary costs. 
• Flexibility to adjust start & end times for upcoming events as needed.
• Enjoy peace of mind knowing that during pause periods, there are no charges for maps & add-ons.

Additional Benefits!

• Deeper Insights: Gain comprehensive insights into consumption details for each event, including existing charges and potential further charges based on current event time settings.

• Enhanced Event Status Visibility: Keep track of your event status with new badges indicating whether it's a TRIAL, ACTIVE, or ARCHIVED, as well as whether it's UPCOMING, LIVE, or FINISHED.
• Free Trials: Each event comes with a free trial, allowing you to test our tracking platform and settings at any time, for any duration. You have the option to run multiple trials simultaneously, activating only when you're convinced about the solution. Start your trail here: https://racemap.com/admin/events/new

Our latest release brings you more enhancements & improvements to elevate your sports live tracking.

1. Filter tags in the monitor 

Following the success of filter tags in the tracking map & the leaderboard, we've now added the filter feature to our monitor. This empowers you to streamline your monitoring process and quickly filter relevant information. Read more about our safety dashboard in our documentation: https://docs.racemap.com/how-to-use-live-tracking/monitor 

2. Seamless tracker overview access in tracker management

You now easily access the tracker overview from the tracker management | infos tab. Additionally, we've included the option to download the QR code, providing you with seamless navigation. More information about the tracker overview: https://updates.racemap.com/name-and-bib-number-on-tracker-page-1wH9yo

3. Improved event time format

To prevent misunderstandings and ensure clarity, we now display relevant information in the time format of the event times. Simply hover over the information to view it in the correct format. 

Our latest release targets significant improvements in our Tracker Management system. These enhancements are designed to streamline your workflow and provide you with more efficiency when operating multiple GPS devices through our tracking platform.

Swift processing of highlighted trackers

This new feature allows you to process highlighted trackers, regardless of whether the device is selected or not. You can now create a new tag or a new selection from highlighted devices with only one click.

Improved message status visibility

We've enhanced the visibility of message statuses such as pending, sent, completed, or error. This ensures you have reliable status of your messages, allowing for better monitoring and troubleshooting.

Read in depth information about our tracker dashboard in our documentation: https://docs.racemap.com/tracker-management

We're excited to announce several enhancements to our tracker dashboard, designed to boost your productivity when deploying multiple GPS trackers. Your feedback has been invaluable in prioritizing these enhancements.

Reset filters with ease

We've added a convenient cross icon to reset selected filters, allowing you to quickly reset filters even when the filter tree is closed. 

Enhanced search functionality

The search field now supports multiple arguments. Simply comma-separate your search terms such as IMEI, ICCID, Tracker Name to refine your search and find what you need faster and more efficiently.

Global message management

You can now revoke all pending messages and delete all error messages with just one click. This global feature is helpful when renting your devices and managing large volumes of messages.

Streamlined message line operations

The message line now features a global clear and revoke button that addresses all messages of the marked device.