We’re upgrading our GPS tracker connection service to a new, highly scalable server infrastructure that has been proven reliable for over two years. As part of this improvement, the previous server will be shut down on July 31, 2025. 

To ensure uninterrupted connectivity and accurate tracking, please check and update the server settings for your GPS trackers. This update is quick and easy to complete in the Tracker Management dashboard, where we’ve also added helpful new features to support you during the transition.

Tracker Management

What You Need to Do

1. Log in to the Tracker Management dashboard.
2. Compare your devices’ current connection settings with the new configuration.
3. If needed, update the settings remotely with just a few clicks.

🔧 Configuration Settings

💡 Built-in Support for a Smooth Update

To make this transition as simple as possible, we’ve added two new columns - “Domain” & “Port” - to the tracker table in the dashboard. These let you instantly check many devices whether they are already using the correct configuration. 

🔄 Automatic Configuration for Select Models

If you use Queclink GL3xx, Mictrack, or LK106 devices, no manual action is needed. These models automatically connect to the new server as soon as they are online and linked with the Tracker Management.

🛠️ Remote Update via Custom Command

For all other models, use the “Custom Command” option to remotely set the new domain and port parameters. Just apply the appropriate protocol for your device - it's quick and flexible compared to sending SMSs or using a data cable for configuration.

Read all about RACEMAP tracker management dashboard in our documentation: https://docs.racemap.com/tracker-management

If you have any questions or need help, feel free to contact our support team. Thank you for your prompt attention to this update!

We’re excited to introduce a suite of enhancements to the Tracker Management dashboard designed to give you clearer insights and smoother workflows with your GPS trackers.

Hidden Tabs Made Visible

The details component now highlights when certain tabs are invisible. Simply hover over the “...” indicator to reveal which tabs aren’t currently displayed, so you or the account to whom you've lent your GPS devices never miss an important metric. 

Transparent Offline Reason 

We’ve overhauled how we determine and display a device’s connection state. Now, if a tracker goes offline, you’ll see the reason - such as “TCP connection to RACEMAP closed” - ensuring you have accurate information at your fingertips. This clarity helps you diagnose connectivity issues faster.

Dynamic Sorting Across Connection, Data & More

Sorting the devices table now works more intuitively. Whether you’re looking at connection or other time-based metrics, the dashboard will automatically order entries according to the age of the information.

All information about the tracker management can be found in our documentation: https://docs.racemap.com/tracker-management

You can now control the initial zoom level of your tracking map using a simple URL parameter - #zoom= - like this: 

• https://racemap.com/player/100KmDuathlon2018#zoom=2
• https://racemap.com/player/100KmDuathlon2018#zoom=12

This update it easier to create custom landing pages and dashboards, while saving your monitoring team time and effort scrolling the mouse wheel ;-) Discover all URL parameters to tailor the interactive race view in our documentation:   https://docs.racemap.com/how-to-use-live-tracking/iframe#url-parameters

We’ve rolled out a new live-tracking enhancement for our interactive race visualization - perfect for marathon-length endurance rides & ultra-trail runs: 

Enjoy Clean Recaps:
Once the event wraps up, the “Last Update” timer disappears, keeping your replay focused solely on the route and final results.

No setup needed—this feature is live on all running races. We hope it keeps you dialed-in from start to finish. Let us know if you have ideas for the next upgrade!

We’ve released additional URL parameters that offer even more flexibility in presenting, sharing, and embedding your race visualizations. These parameters enable you to tailor the display for various use cases - whether integrating tracking information into dashboards, creating TV overlays, or embedding maps in custom applications.

Dynamic URL Composition: Create multiple URLs for a single tracking map to meet diverse display needs - all from one source. Generate unique links that focus on specific participant markers within your dashboard integrations.

New URL parameters

Custom Flag Content 

Control what information appears for a selected participant using the selectedFlagContent parameter. Choose from several options:

• Bib number: selectedFlagContent=STARTNUMBER
• Participant name: selectedFlagContent=NAME
• Bib number & name: selectedFlagContent=STARTNUMBER_AND_NAME
• Bib number & 1st letter of name: selectedFlagContent=ONE_LETTER_NAMES
• Bib number and two letters of name: selectedFlagContent=TWO_LETTER_NAMES

Selective Display 

Enhance focus on selected participants by hiding markers or flags that are not associated with them. Simply include: hideNonSelected=true

Optimized for Large Displays 

Ensure visibility on large screens - such as LED displays or TV broadcasts - by enlarging markers, flags, and Points of Interest (POIs). Enable this with: largeMode=true

For all details on how to implement URL parameters, please refer to our documentation: https://docs.racemap.com/how-to-use-live-tracking/iframe#url-parameters

We’re thrilled to release a feature you've been asking for many times: Ghost Participant. This tool brings insights, orientation, and structure to your race visualizations. 

What Are Ghosts?

Ghost Participants are virtual representations of athletes with pre-set parameters. They allow you to:

• Schedule a start time: Decide when the ghost begins to move.
• Define a duration to finish: Set the time it takes to reach the finish along the shadowtrack.

Whether you're looking to showcase the fastest woman’s time, mark a target finish time like 3:30 at a marathon, or display the cutoff for the sweep, Ghost Participants add an extra layer of strategy and engagement to your race visualization.

Why Ghost Participants?

Race organizers & speakers can leverage ghosts to:

• Provide Real-Time Comparisons: Compare live runners against a virtual benchmark. 
• Spark Friendly Competitions: Encourage participants to push their limits through interactive challenges.

How to Add a Ghost to Your Event

1. Navigate to "Participants" tab in your RACEMAP event.
2. Click "Add Participant" button.
3. Select "Ghost Participant" in the device field.
4. Set Start Time & Duration: Enter the ghost's start time and the duration to reach the finish.

Try It Out! Test out the new feature by adding ghosts to your past races and see how it transforms your event’s visualization. We’re eager to hear your feedback—what do you think of this new addition?

We're thrilled to unveil the latest update to RACEMAP app & custom tracking apps, loaded with features & performance improvements designed to elevate your event tracking experience.

• Event banner: Personalize each event with custom branding. Simply upload a banner via the visualization settings in our tracking platform. The banner is shown on the event details screen in the tracking app.
  
• Event details: Comprehensive information at a glance for both single & group/stage events, including event description, website, email, and uch more.
• Registration: Participants can now seamlessly register for events with our newly integrated registration solution.
• Improved tracking button with map: Navigate your events effortlessly using the enhanced tracking button and mini-map slider.

• Performance enhancements: Enjoy a smoother experience with fixes for heating and lagging issues, ensuring better stability and extended autonomy of 10+ hrs.

These enhancements not only enrich your experience on the RACEMAP app but also extend to our custom tracking solutions, ensuring you receive optimal performance and features across all platforms. Take advantage of these exciting new features and improvements!

Our latest release brings a series of improvements to tracker management, designed to fully leverage the potential of your GPS devices. These updates streamline device maintenance - enabling you to update configurations & upgrade firmware - while delivering advanced insights for optimal performance.

Optimized maintenance of multiple devices

• Seamless Updates: Easily update configurations and upgrade firmware to ensure your devices operate at their best.
• Tailored Settings: Define optimal settings for your specific use case and adjust them quickly as race conditions change.
• Diagnostic Insights: Access advanced insights to troubleshoot issues such as battery drain and poor reception.

Enhanced operational status overview

• Activity Clarity: Two new columns in the device table now differentiate between movement and non-movement states, providing a clear picture of your devices’ activity and helping prevent unintentional misconfigurations. 

• Network Visibility: A new network field displays the current network preferences (LTE, NB, and 2G). 

• Clear configuration feedback: When loading a configuration, all device responses are now displayed during the update, giving you immediate feedback on the success of the process. 

These enhancements empower advanced users to minimize the downtime of devices with a lost connection to the server. With clear feedback and diagnostics, you can quickly identify and resolve connectivity issues, ensuring your devices stay connected during operations.

Most features have been optimized for Queclink GL3xx devices, for which we have developed the deepest integration in our system—making them our most reliable and fully supported option. 

We believe these enhancements will empower you to manage your devices more effectively and ensure they perform optimally during critical operations. Thank you for your ongoing feedback & support.

We understand that during events, every second counts - and sometimes you need to manage GPS trackers quickly from your smartphone. While our tracker dashboard isn’t designed for full mobile functionality, we’ve released improvements to streamline mobile operations.

Improved selection logic

• Resolved the issue where selected trackers appeared greyed out on mobile, which could lead to confusion. 
• The refined selection logic now ensures a clearer, more intuitive mobile experience.

Enhanced filtering options

• New filtering capabilities in the mobile view enable you to quickly locate and manage devices on the go. 

We’re committed to optimizing tracker management on mobile without sacrificing the robust functionality of our dashboard.

We’ve just released several updates to our tracking platform designed to give you clearer insights and greater control over your RACEMAP usage and billing.

Enhanced billing dashboard interface 

• Clearer usage information: Track your usage throughout the monthly billing period with streamlined, transparent data. 
• Improved usage table: Our updated tracking map table now features enhanced readability with sorting and filtering options. Only essential columns are shown by default - with the option to expand for additional details.

Simplified invoices

• If the quantity of a product is zero, that item is automatically removed from the subscription, resulting in a clean overview and more straightforward invoices.

We believe these improvements significantly improve your experience. Take a moment to explore the new features in your billing dashboard: https://racemap.com/admin/account/billing