We’re upgrading our GPS tracker connection service to a new, highly scalable server infrastructure that has been proven reliable for over two years. As part of this improvement, the previous server will be shut down on July 31, 2025. 

To ensure uninterrupted connectivity and accurate tracking, please check and update the server settings for your GPS trackers. This update is quick and easy to complete in the Tracker Management dashboard, where we’ve also added helpful new features to support you during the transition.

Tracker Management

What You Need to Do

1. Log in to the Tracker Management dashboard.
2. Compare your devices’ current connection settings with the new configuration.
3. If needed, update the settings remotely with just a few clicks.

🔧 Configuration Settings

💡 Built-in Support for a Smooth Update

To make this transition as simple as possible, we’ve added two new columns - “Domain” & “Port” - to the tracker table in the dashboard. These let you instantly check many devices whether they are already using the correct configuration. 

🔄 Automatic Configuration for Select Models

If you use Queclink GL3xx, Mictrack, or LK106 devices, no manual action is needed. These models automatically connect to the new server as soon as they are online and linked with the Tracker Management.

🛠️ Remote Update via Custom Command

For all other models, use the “Custom Command” option to remotely set the new domain and port parameters. Just apply the appropriate protocol for your device - it's quick and flexible compared to sending SMSs or using a data cable for configuration.

Read all about RACEMAP tracker management dashboard in our documentation: https://docs.racemap.com/tracker-management

If you have any questions or need help, feel free to contact our support team. Thank you for your prompt attention to this update!

We’re excited to introduce a suite of enhancements to the Tracker Management dashboard designed to give you clearer insights and smoother workflows with your GPS trackers.

Hidden Tabs Made Visible

The details component now highlights when certain tabs are invisible. Simply hover over the “...” indicator to reveal which tabs aren’t currently displayed, so you or the account to whom you've lent your GPS devices never miss an important metric. 

Transparent Offline Reason 

We’ve overhauled how we determine and display a device’s connection state. Now, if a tracker goes offline, you’ll see the reason - such as “TCP connection to RACEMAP closed” - ensuring you have accurate information at your fingertips. This clarity helps you diagnose connectivity issues faster.

Dynamic Sorting Across Connection, Data & More

Sorting the devices table now works more intuitively. Whether you’re looking at connection or other time-based metrics, the dashboard will automatically order entries according to the age of the information.

All information about the tracker management can be found in our documentation: https://docs.racemap.com/tracker-management

Our latest release brings enhancements to our race visualization & tracker management, improving your RACEMAP experience:

Default color option

• New color picker: Easily set the default base color of your tracking maps with the new color picker in visualization settings.
• URL override: You can still change the color directly via URL parameter. For more details, please check our documentation: https://docs.racemap.com/how-to-use-live-tracking/iframe#custom-color

Enhanced alert management 

We’ve improved the insights for the crash alert (or "man down"-alert, or "motion sensor"-alert) in the tracker management.

• GTMSA Message Integration: For Queklink GL3xx GPS units, the tracker management now displays whether the alert is active and shows the set sensitivity.
• The crash alert is processed in the safety monitor. More about our monitor: https://docs.racemap.com/how-to-use-live-tracking/monitor 

We're excited about the deepened integration of our M2M SIM cards into tracker management, reducing friction for users running their GPS devices with our SIM cards. With this release, you can now easily activate or terminate SIM cards directly within tracker management. Additionally, we've added two new bulk actions that allow you to activate or terminate all SIM cards for a list of trackers at once.

• For more details on our M2M SIM cards, please visit: https://racemap.com/gps-tracker#sim-subscription 
• Learn more about RACEMAP tracker management here: https://docs.racemap.com/tracker-management 

Additionall, you can now select to show the SIM status in the tracker dashboard. Never miss to activate a terminated SIM card after the off-season.  

We have enhanced the messages list in tracker management to improve communication between your GPS trackers and RACEMAP server, and to better detect when a message is not delivered. 

Given that the reliability of sports live tracking depends on robust communication between devices and the platform, we’ve made the following improvements:

• Details for each message: Comprehensive information is now available for every message, allowing insights into the communication process. 
• Enhanced communication feedback:Clear status feedback is now provided for each command, making it easier to identify if a command has not been sent to the device. 
  • Scheduled 
  • Acknowledged 
  • Not Acknowledged 
  • Failed to Send 
• Message timing & retries: Each message displays the time elapsed since its creation and its initial transmission attempt. If a device does not acknowledge the message, the system will automatically retry sending up to three times. 
• Transmission method: The update shows whether a message was sent via SMS or TCP communication. Note: SMS messaging offers a more reliable connection. This feature is supported when using our M2M SIM cards.

The Queclink GL3XX devices offer the deepest integration, supporting advanced acknowledgment communication mechanics for a more reliable tracking experience.

Our latest release brings a series of improvements to tracker management, designed to fully leverage the potential of your GPS devices. These updates streamline device maintenance - enabling you to update configurations & upgrade firmware - while delivering advanced insights for optimal performance.

Optimized maintenance of multiple devices

• Seamless Updates: Easily update configurations and upgrade firmware to ensure your devices operate at their best.
• Tailored Settings: Define optimal settings for your specific use case and adjust them quickly as race conditions change.
• Diagnostic Insights: Access advanced insights to troubleshoot issues such as battery drain and poor reception.

Enhanced operational status overview

• Activity Clarity: Two new columns in the device table now differentiate between movement and non-movement states, providing a clear picture of your devices’ activity and helping prevent unintentional misconfigurations. 

• Network Visibility: A new network field displays the current network preferences (LTE, NB, and 2G). 

• Clear configuration feedback: When loading a configuration, all device responses are now displayed during the update, giving you immediate feedback on the success of the process. 

These enhancements empower advanced users to minimize the downtime of devices with a lost connection to the server. With clear feedback and diagnostics, you can quickly identify and resolve connectivity issues, ensuring your devices stay connected during operations.

Most features have been optimized for Queclink GL3xx devices, for which we have developed the deepest integration in our system—making them our most reliable and fully supported option. 

We believe these enhancements will empower you to manage your devices more effectively and ensure they perform optimally during critical operations. Thank you for your ongoing feedback & support.

We’re excited to announce significant improvements to our track chart - a powerful tool in the tracker management designed to give you a deeper understanding of the communication between your device and the RACEMAP tracking platform over time. These insights help you identify and investigate when a GPS tracker isn’t performing as expected.

Expanded device events

• Heartbeat 
• Online 
• Offline 
• Power Off 
• Reboot 
• Device Info Report 
• ... and much more.

Improved interactivity

• The chart is now fully interactive, allowing you to explore data in greater detail. 
• We’ve also fixed the delay display issue to ensure accurate timing insights.

These updates make our track chart a powerful resource for investigating GPS device behavior. Explore the new features and gain greater control over your device communications analysis.

We understand that during events, every second counts - and sometimes you need to manage GPS trackers quickly from your smartphone. While our tracker dashboard isn’t designed for full mobile functionality, we’ve released improvements to streamline mobile operations.

Improved selection logic

• Resolved the issue where selected trackers appeared greyed out on mobile, which could lead to confusion. 
• The refined selection logic now ensures a clearer, more intuitive mobile experience.

Enhanced filtering options

• New filtering capabilities in the mobile view enable you to quickly locate and manage devices on the go. 

We’re committed to optimizing tracker management on mobile without sacrificing the robust functionality of our dashboard.

We’ve released a suite of new features that provide clearer insights into your tracker communications with RACEMAP. Designed specifically for Queclink GL3xx GPS trackers - and scalable across many devices - these enhancements improve understanding, usability & reliability of devices during a race.

Device Event Settings 

Each device’s settings tab now displays the activated device reports, indicating which events are being communicated by the device. Building on our previous work with tags (filters, NoF & Fix tag at Location column), we’ve implemented a consistent and user-friendly interface for the new device events. The following events are supported:

• Power On 
• Power Off 
• Connected with External Power Supply 
• Disconnected from External Power Supply 
• Low Battery 
• Start Charging 
• Stop Charging 
• Periodical Device Info Active
• PDP Connection Activated 
• Ignition On 
• Ignition Off

Enhanced Track Chart

Our system now shows an even richer timeline of device communications. The interactive chart allows you to explore these events in detail, providing a comprehensive view of device communication with our system. The updated track chart displays additional events, including:

• Heartbeat 
• Device Turn Off 
• Reboot 
• Device Info Report 

Additional Improvements

Improved Note Box: The note box has been enhanced for better usability and clarity.

Gear Interface: The gear icon applies commands to selected devices, now with the number of selected devices clearly displayed. 

Clear Descriptions: We’ve added detailed descriptions for key power settings and connection timestamps, ensuring you have all the information you need at a glance.

Read all about RACEMAP tracker management in our documentation: https://docs.racemap.com/tracker-management

We’re excited to introduce several updates designed to improve your RACEMAP experience, enhance live tracking reception, increase the safety and reliability of your sports tracking service for greater peace of mind.

1. Tag and Collection Sharing 

You can now share a tag or a collection of specific devices with another user, making teamwork during device preparation for events much easier. Sharing tags simplifies coordination across multiple accounts while keeping access rights secure. To grant access as an editor or borrower, you must explicitly assign permissions for the shared trackers.

2. Tracker Notes

In the Tracker Management > Infos tab of the GPS tracker, you can now add notes for individual devices. This feature helps you document key details and enhances overall device organization.

3. Improved Support for Queclink GL310 and GL320

For Queclink GL310 and GL320 devices with the latest firmware, we’ve added operator blacklist information. This enhancement helps you identify potential reception restrictions when using devices across different countries.

• The Tracker Dashboard analyzes whether specific operators are blacklisted.
• The feature provides the MCC (Mobile Country Code) and MNC (Mobile Network Code) of blacklisted operators.
• Additionally, it displays the operator name and country, offering greater clarity and actionable insights.