We've shipped two improvements to make event configuration easier and user support direct accessible where most needed.

🏆 Leaderboard: Unit Selection Now Available

You can now configure the unit system to show metric, imperial, and nautical - directly within the Leaderboard settings.

To improve consistency across the platform, we've introduced a reusable Unit System Selector component and integrated it into the Leaderboard configurator.

What's new

• Added a Unit System selector to Leaderboard settings.
• Unit preferences now influence the leaderboard preview and configuration experience.
• Maintains a consistent configuration experience between Tracking Maps and Leaderboards.

💬 New User Help Requests with AI Support

Getting help is now faster and more flexible in RACEMAP. We've replaced the previous user feedback feature with a new help request system that supports both traditional support requests emails and AI-assisted help.

What's new

• Submit help requests directly from the platform.
• Choose between:
  • Email Support for direct assistance from our team.
  • AI Support for instant answers through an interactive chat experience.
• Improved support workflows across the platform.

The new system introduces a dedicated help request experience and lays the foundation for richer support conversations in future releases.

Leaderboard: Smarter & More Customizable

We've expanded our leaderboard solution with new customization options and improved logic to support more complex event formats. 

Improved start detection

The leaderboard now better identifies the actual start of a race when start and finish locations are geographically close but connected by a long course loop. This improves ranking accuracy for lap-based and looped events.

Custom leaderboard branding

You can now set the leaderboard header color directly within the settings, making it easier to align leaderboards with event branding and sponsor requirements.

Built-in leaderboard preview

We've added a leaderboard preview in the configurator, to immediately verify appearance and settings before publishing changes. This reduces setup time and helps avoid configuration errors during event preparation. 

All about the RACEMAP leaderboard add-on in our documentation:
https://docs.racemap.com/live-tracking/gps-timing 

Auto-pause API to prevent unnecessary costs

To help customers better manage API usage and operational costs, the Data API add-on now automatically deactivates after an event has concluded.

How it works:

• The system automatically pauses the Data API after the first API request that occurs more than two hours after the event end time.
• Users can resume the API at any time if continued access is required.

This change helps prevent unintended API consumption and unexpected costs while maintaining full flexibility for customers who need extended access. 

More current API Improvements

Our current API continues to evolve as a reliable data source for broadcasters, media teams, event organizers, and technology partners.

AI-assisted development becomes common. An increasing number of teams use tools such as ChatGPT, Claude, Gemini, or GitHub Copilot to rapidly create custom dashboards, reporting tools, and event-specific applications. Our current API is the stable, structured, and well-documented data foundation for such custom solutions.

Whether you're building a live race dashboard, an operations monitor, a broadcast control panel, or automated reporting workflows, you can use AI assistants together with our documentation to generate applications tailored to your specific requirements—while relying on verified real-time race data from RACEMAP.

We've enhanced the current API with reliability, analysis capabilities, and consistency.

Highlights:

• New routing and expanded test coverage for the Current API Analyser. 
• Consistent formatting of units, pace values, and receive-gap information. 
• Improved speed and movement calculations within backend processing. 
• Additional test coverage and internal quality improvements.

Explore the current API documentation to start building your own dashboards and integrations: https://docs.racemap.com/api/current

Clearer Tracker Management for Queclink GL3xx Devices

We've improved the Tracker Manager interface to make device communication settings easier to understand and operate. 

Improved ACK visibility

The tracker dashboard previously exposed two different acknowledgement concepts ("Cl-ACK" and "Server ACK") that could be difficult to distinguish during troubleshooting and device configuration. These improvements help operations teams diagnose communication issues faster and manage Queclink GL3xx GPS tracker with greater confidence.

The improved interface now includes:

• Context-sensitive explanations directly within the UI.
• Clearer descriptions for tracker communication settings.
• Improved display and sorting behavior for Server ACK states.
• Better support for identifying unknown versus disabled acknowledgement states. 

Learn more about Tracker Management in our documentation:
https://docs.racemap.com/tracker-management

Faster Synchronization Across the Platform

To improve data freshness and operational responsiveness, we adjusted platform synchronization intervals.

• Starter synchronization now runs every one minute (instead of every five minutes). 
• The default player aut-reload interval has been standardized to one minute, also.

These adjustments provide faster updates while maintaining efficient system performance.

Our latest update to our leaderboard add-on is designed to make the calculation of start timestamps even more versatile and user-friendly. Your feedback from race scenarios has shaped this update, and we're confident that it will enhance your experience while working with our leaderboard. 

What's new?

A frequent challenge we've encountered is dealing with incomplete geo data both before and after the race's start geofence. In cases where GPS devices may not have established a GPS fix or the set report interval is relatively lengthy, our live ranking now offers a robust evaluation. 

How it operates

Now, when the initial coordinates leading up to the start geofence are missing, our leaderboard seamlessly steps in. It automatically utilizes the first ten coordinates following the start geofence to calculate an average speed. This speed is used to extrapolate back to the start and to determine the timestamp of the start passing. This smart adjustment ensures that even in scenarios with incomplete geo data, the start time is realistically estimated. 

Stay in command 

Should you prefer to set the start timestamp manually or utilize it from a generic import, you have the flexibility to easily override the calculated start time. This empowers you to fine-tune your data for precise and reliable results.

For in-depth information about our leaderboard solution, check out our documentation at https://docs.racemap.com/how-to-use-live-tracking

We enhanced our leaderboard solution to show more accurate results. If the synchronization of participants' data includes start- and finish times these values are used in our leaderboard with higher priority than processed start- and finish times from GPS data. This feature lets flexibly combine start and finish detections from a timing system with intermediate splits by GPS data in the same leaderboard. 

Read about synchronizing participants' data and about our leaderboard in the documentation: 

• https://docs.racemap.com/api-import-and-export-data/import-basics 
• https://docs.racemap.com/how-to-use-live-tracking/gps-timing

Our leaderboard and live results solution is used for many of our long-distance events such as ultra trails, endurance cycling, or even rowing. We now made the processing of geo-locations to results more flexible, robust, and stand-alone. 

It might happen that a gps device does not send coordinates from the beginning of the race. From now on the later coordinates are considered in the leaderboard for calculating subsequent split points, and the splits before are just ignored. That way spectators get more live information from our leaderboard. 

Check the leaderboard from Ringvaart Regatta, a 100 km rowing race: https://racemap.com/timing/ringvaart-regatta-2023

Additionally, there is the option to manually enter results.  

Find all the information about our effortless live rank and real-time scoring in the documentation: https://docs.racemap.com/how-to-use-live-tracking/gps-timing

At long-distance endurance events, the organizers need to know the resting time of the participants during the race. We now added this value to our leaderboard add-on. The rest duration is calculated from all coordinates with a speed less than 1 km/h within the event start- and end time. You can easily configure the leaderboard with the needed values in the add-on settings. 

The */ranks API provides the data from a specific leaderboard through an interface. We now added the activeDuration parameter in this API. The active duration is the duration within the event start- and end time in which the device sends locations and moves faster than 1 km/h. For example at a multi-day endurance cycling race, you can use activeDuration to infer the break times of the cyclists. 

Read more in our documentation about our

• */ranks API: https://docs.racemap.com/data-api/ranks
• leaderboard solution: https://docs.racemap.com/how-to-use-live-tracking/gps-timing

We added the option to select the list type from "Results", "Live" and "Participants" when you want to embed a RACE|RESULT ranking through Racemap Apps.

The Racemap leaderboard provides a holistic evaluation of the participants' continuous location data in a result list. We now added two columns to our leaderboard add-on: 

• Difference: The gap to the 1st rank, when the participant reached the finish. 
• Active Duration: The time a participant is moving faster than 1 km/h, evaluation of the participant's all coordinates within the start- and end time of the event.

Each element of the leaderboard can be disabled in the add-on settings.

Read all about our leaderboard add-on in the documentation: https://docs.racemap.com/how-to-use-live-tracking/gps-timing

You can now activate the leaderboard add-on for a group of stages, also. Similar to our proven leaderboard solution for single events you can easily embed any 3rd party result list for stages.