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Share more GPS tracking, miss less settings
enhancementbug fixvisualizationsafemapleaderboardTracker ManagementPlatform
2 weeks ago

Share more GPS tracking, miss less settings

Working as a team gets easier in this release. You can now share tracker tags with other RACEMAP accounts, and your Safemap shows every course of an event. Across the RACEMAP applications tracking map, elevation chart, and leaderboard, lost details are visible again: overlapping distance markers, the finish flag, and stage results.

What's new

Organise GPS trackers together with shared tags

In Tracker Management you can now share a tracker tag with other users. Open a tag and go to the new Sharing tab. Add colleagues as editors, or give the Creator role to someone else to hand the tag over. Editors can add and remove trackers and can leave a tag when they no longer need it. Only the creator can delete it. In the sidebar, tags appear under "Shared with you" and "Shared by you", so you can see at a glance who owns what. When a tag contains trackers you can't access, a warning shows how many there are.

Tag work is quicker, too. Adding or removing trackers updates the tag at once. If you type a tag name that doesn't exist yet, the picker offers to create the tag. The sidebar count now includes only the trackers you can actually see. The new tags guide explains sharing, editing, handing over, leaving and deleting tags.

See every race course on your Safemap

In Safemap the map now draws every track of the event in its own colour. Before, Safemap showed only the shadowtrack. An event with several courses and no selected shadowtrack had no line on the map, only the points of interest. With this improvement, your safety team can see every route of the event. Also, the shadowtrack stands out: it is drawn in the top layer at full strength and carries the distance markers, while the other tracks sit underneath in lighter colours. Read all about our safety dashboard in the documentation.

Change your account email without losing access

In your account settings, a new email address now waits until you enter the 6-digit code we send to it. Until then, your current address keeps working, you stay logged in, and your account remains confirmed. A typo can no longer lock you out. While a change is pending, the address appears in your account with Resend and Cancel buttons. A change made through the billing portal follows the same safe and convenient path.

Archive or remove an event

Across the back office: the new help page, Delete a tracking map, explains what to do with an event you no longer need. Archiving is usually what you want - it is reversible + settings are stored for duplication into a new event - and you find it under Advanced settings → Danger Zone. If a map really has to be deleted, the page tells you how to ask support.

Stage results at a glance

In the Leaderboard, the overview of a stage race now shows each stage's result as soon as a participant finishes it. That is the time for a distance race, or the distance for a race with a set duration. Riders who finish are ranked by their result, ahead of everyone still on course. Stages without an activated leaderboard no longer appear, either in the overview or in the event chooser in the header. 

Play with the sample here: https://racemap.com/leaderboard/ultralauf-13_2026-03-06 

All about RACEMAP leaderboard in our documentation: https://docs.racemap.com/live-tracking/gps-timing

Distance markers that stay readable where courses cross

In the tracking map, an overlapping course no longer produces a jumble of distance markers. Before, the number of the lower marker showed through the bubble of the one above. Now distance markers completely cover the one beneath, number included, so mile "4" reads cleanly on top of mile 1. This also holds on the satellite map and in presenter mode.

The finish line is back on the elevation chart

In the tracking map, the elevation chart now reaches all the way to the end of the course. The Finish flag is shown at the route end, and so do participants who have finished there. Before, the chart stopped just short of the full route length and quietly dropped the finish. 

You can use the elevation chart as a stand-alone component for your own applications. 

Readable split labels on light event colours

In the map settings of your tracking map, split labels above the elevation chart stay readable when you've set a very light event's base colour. Before, a split without its own colour got white text on white background, not readable. Light colours now sit on a darker background, and dark colours look the same as before.

Participants stay on the map for the full marker timeout

In the visualization, a participant's marker now stays fully visible for the whole marker timeout you set, then fades out over 10 seconds. Before, it began to fade the moment the last position arrived and was gone exactly at the timeout. A marker that vanished at once with a timeout of 0 now fades out over those 10 seconds instead.

Share any event straight from the event list


On the event list, every event card now has a share button at the end of its title. On a phone it opens the device's share sheet. On a desktop it copies the event's live tracking link, and the tooltip confirms with "Copied". The list's event counts and map data are now cached at the edge, so the page answers quickly even when many visitors open it.

Also, the map now moves to the events your search finds. Search for a country and the map eases over to it, instead of leaving the results bunched in a single bubble on a world map. Hovering a cluster draws a ring around it. Land is now darker than water, so the map is easier to read.

enhancementleaderboardPlatform
4 months ago

New: Leaderboard Unit Selection and AI-Powered User Support

We've shipped two improvements to make event configuration easier and user support direct accessible where most needed.

🏆 Leaderboard: Unit Selection Now Available

You can now configure the unit system to show metric, imperial, and nautical - directly within the Leaderboard settings.

To improve consistency across the platform, we've introduced a reusable Unit System Selector component and integrated it into the Leaderboard configurator.

What's new

  • Added a Unit System selector to Leaderboard settings.
  • Unit preferences now influence the leaderboard preview and configuration experience.
  • Maintains a consistent configuration experience between Tracking Maps and Leaderboards.


💬 New User Help Requests with AI Support

Getting help is now faster and more flexible in RACEMAP. We've replaced the previous user feedback feature with a new help request system that supports both traditional support requests emails and AI-assisted help.

What's new

  • Submit help requests directly from the platform.
  • Choose between:
    • Email Support for direct assistance from our team.
    • AI Support for instant answers through an interactive chat experience.
  • Improved support workflows across the platform.

The new system introduces a dedicated help request experience and lays the foundation for richer support conversations in future releases.

enhancementvisualizationleaderboardAPITracker Management
5 months ago

Product Updates

Leaderboard: Smarter & More Customizable

We've expanded our leaderboard solution with new customization options and improved logic to support more complex event formats. 

Improved start detection

The leaderboard now better identifies the actual start of a race when start and finish locations are geographically close but connected by a long course loop. This improves ranking accuracy for lap-based and looped events.

Custom leaderboard branding

You can now set the leaderboard header color directly within the settings, making it easier to align leaderboards with event branding and sponsor requirements.

Built-in leaderboard preview

We've added a leaderboard preview in the configurator, to immediately verify appearance and settings before publishing changes. This reduces setup time and helps avoid configuration errors during event preparation. 

All about the RACEMAP leaderboard add-on in our documentation:
https://docs.racemap.com/live-tracking/gps-timing 


Auto-pause API to prevent unnecessary costs

To help customers better manage API usage and operational costs, the Data API add-on now automatically deactivates after an event has concluded.

How it works:

  • The system automatically pauses the Data API after the first API request that occurs more than two hours after the event end time.
  • Users can resume the API at any time if continued access is required.

This change helps prevent unintended API consumption and unexpected costs while maintaining full flexibility for customers who need extended access. 


More current API Improvements

Our current API continues to evolve as a reliable data source for broadcasters, media teams, event organizers, and technology partners.

AI-assisted development becomes common. An increasing number of teams use tools such as ChatGPT, Claude, Gemini, or GitHub Copilot to rapidly create custom dashboards, reporting tools, and event-specific applications. Our current API is the stable, structured, and well-documented data foundation for such custom solutions.

Whether you're building a live race dashboard, an operations monitor, a broadcast control panel, or automated reporting workflows, you can use AI assistants together with our documentation to generate applications tailored to your specific requirements—while relying on verified real-time race data from RACEMAP.

We've enhanced the current API with reliability, analysis capabilities, and consistency.

Highlights:

  • New routing and expanded test coverage for the Current API Analyser. 
  • Consistent formatting of units, pace values, and receive-gap information. 
  • Improved speed and movement calculations within backend processing. 
  • Additional test coverage and internal quality improvements.

Explore the current API documentation to start building your own dashboards and integrations: https://docs.racemap.com/api/current

Clearer Tracker Management for Queclink GL3xx Devices

We've improved the Tracker Manager interface to make device communication settings easier to understand and operate. 

Improved ACK visibility

The tracker dashboard previously exposed two different acknowledgement concepts ("Cl-ACK" and "Server ACK") that could be difficult to distinguish during troubleshooting and device configuration. These improvements help operations teams diagnose communication issues faster and manage Queclink GL3xx GPS tracker with greater confidence.

The improved interface now includes:

  • Context-sensitive explanations directly within the UI.
  • Clearer descriptions for tracker communication settings.
  • Improved display and sorting behavior for Server ACK states.
  • Better support for identifying unknown versus disabled acknowledgement states. 

Learn more about Tracker Management in our documentation:
https://docs.racemap.com/tracker-management

Faster Synchronization Across the Platform

To improve data freshness and operational responsiveness, we adjusted platform synchronization intervals.

  • Starter synchronization now runs every one minute (instead of every five minutes). 
  • The default player aut-reload interval has been standardized to one minute, also.

These adjustments provide faster updates while maintaining efficient system performance.

More flexibility calculating the start time in the leaderboard
enhancementleaderboard
3 years ago

More flexibility calculating the start time in the leaderboard

Our latest update to our leaderboard add-on is designed to make the calculation of start timestamps even more versatile and user-friendly. Your feedback from race scenarios has shaped this update, and we're confident that it will enhance your experience while working with our leaderboard. 

What's new?

A frequent challenge we've encountered is dealing with incomplete geo data both before and after the race's start geofence. In cases where GPS devices may not have established a GPS fix or the set report interval is relatively lengthy, our live ranking now offers a robust evaluation. 

How it operates

Now, when the initial coordinates leading up to the start geofence are missing, our leaderboard seamlessly steps in. It automatically utilizes the first ten coordinates following the start geofence to calculate an average speed. This speed is used to extrapolate back to the start and to determine the timestamp of the start passing. This smart adjustment ensures that even in scenarios with incomplete geo data, the start time is realistically estimated. 

Stay in command 

Should you prefer to set the start timestamp manually or utilize it from a generic import, you have the flexibility to easily override the calculated start time. This empowers you to fine-tune your data for precise and reliable results.

For in-depth information about our leaderboard solution, check out our documentation at https://docs.racemap.com/how-to-use-live-tracking

enhancementleaderboardParticipants Data
3 years ago

Leaderboard considers synchronized start- and finish times

We enhanced our leaderboard solution to show more accurate results. If the synchronization of participants' data includes start- and finish times these values are used in our leaderboard with higher priority than processed start- and finish times from GPS data. This feature lets flexibly combine start and finish detections from a timing system with intermediate splits by GPS data in the same leaderboard. 

Read about synchronizing participants' data and about our leaderboard in the documentation: 

  • https://docs.racemap.com/api-import-and-export-data/import-basics 
  • https://docs.racemap.com/how-to-use-live-tracking/gps-timing

 

leaderboardGPS trackerPlatform
3 years ago

Leaderboard improved

Our leaderboard and live results solution is used for many of our long-distance events such as ultra trails, endurance cycling, or even rowing. We now made the processing of geo-locations to results more flexible, robust, and stand-alone. 

It might happen that a gps device does not send coordinates from the beginning of the race. From now on the later coordinates are considered in the leaderboard for calculating subsequent split points, and the splits before are just ignored. That way spectators get more live information from our leaderboard. 

Check the leaderboard from Ringvaart Regatta, a 100 km rowing race: https://racemap.com/timing/ringvaart-regatta-2023

Additionally, there is the option to manually enter results.  

Find all the information about our effortless live rank and real-time scoring in the documentation: https://docs.racemap.com/how-to-use-live-tracking/gps-timing

enhancementleaderboard
3 years ago

Rest duration added in the leaderboard

At long-distance endurance events, the organizers need to know the resting time of the participants during the race. We now added this value to our leaderboard add-on. The rest duration is calculated from all coordinates with a speed less than 1 km/h within the event start- and end time. You can easily configure the leaderboard with the needed values in the add-on settings. 

leaderboardAPI
3 years ago

activeDuration added in ranks API

The */ranks API provides the data from a specific leaderboard through an interface. We now added the activeDuration parameter in this API. The active duration is the duration within the event start- and end time in which the device sends locations and moves faster than 1 km/h. For example at a multi-day endurance cycling race, you can use activeDuration to infer the break times of the cyclists. 

Read more in our documentation about our

  • */ranks API: https://docs.racemap.com/data-api/ranks
  • leaderboard solution: https://docs.racemap.com/how-to-use-live-tracking/gps-timing
leaderboard
3 years ago

Select list type when providing RACE|RESULT output

We added the option to select the list type from "Results", "Live" and "Participants" when you want to embed a RACE|RESULT ranking through Racemap Apps.


Two columns added to leaderbaord
leaderboard
3 years ago

Two columns added to leaderbaord

The Racemap leaderboard provides a holistic evaluation of the participants' continuous location data in a result list. We now added two columns to our leaderboard add-on: 

  • Difference: The gap to the 1st rank, when the participant reached the finish. 
  • Active Duration: The time a participant is moving faster than 1 km/h, evaluation of the participant's all coordinates within the start- and end time of the event.

Each element of the leaderboard can be disabled in the add-on settings.

Read all about our leaderboard add-on in the documentation: https://docs.racemap.com/how-to-use-live-tracking/gps-timing