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enhancementvisualizationkeysTracker ManagementPlatform
2 days ago

Duplicate events, keep eveything

This release is all about the finish line being easier to reach — for spectators, sponsors, and for you —  the provider of live tracking. The live visualization now remembers which participants you were watching and lets you share exactly your selection, multiple sponsor logos rotate so each of your partners gets shown, and duplicating events keeps your team and your custom tracking apps. Stage groups, participant imports and the Connection Chart all got a round of fixes that remove small annoyances.

Your player view stays yours — and you can share it

Select your favourites in the tracking map and they stay picked. Your favourites and even your replay position (time scale) are now remembered in your browser, per event, so coming back means picking up where you left off. Live viewers always return to live — the time scale position is only kept for replays.

There is also a new share button. Open it and choose exactly what your link should carry: the selected participants, the moment in the race, the viewport you framed. Copy the link or hand it straight to your phone's share sheet. A link you build on a desktop shows the same on a phone, so what you send is what they see.

Every sponsor gets their turn on screen

Sponsor logos on the tracking map used to be picked once and never changed — on a phone, where only two logos fit, the other partner logos were never shown. Logos now rotate on both the tracking map and the leaderboard, and every single one has been on screen.

For a title sponsor there is now a pinned flag in the Sponsor tab. A pinned logo never rotates away, while the rest share the remaining space. The row also follows your chosen alignment, so a centred row really puts your main partner in the middle.

 

Tracking map loads faster and stops stalling on group maps

Opening a tracking map now sends 60% less data — on a large event with 2000 participants that is roughly 1 MB down to 375 kB. Hidden tracks and unused layers are no longer sent at all.

Two long-standing annoyances go with it. Live group maps could fail with a cryptic memory error near the start of an event; the cause was two separate timing bugs in the player, both fixed. And editing a track, point of interest, split or map layer now really updates what viewers see — previously the player could keep serving the old geometry from its cache.

Let Safemap show your external map layers

External map layers you configure under Map → External Layers now render in the safemap, exactly as they already do in the tracking map. They sit underneath the layer of protected zones, tracks, markers, participants, and alerts, and stay there when you switch between Terrain, Satellite and Hybrid.

Duplicating an event keeps your team & tracking apps

Duplicating previous events used to strip the access list (editors) and drop the connected custom tracking apps, so you needed to re-add the same colleagues and re-link the custom apps. The duplicate dialog now has checkboxes for both — keep the editors, keep the custom apps.

Passcodes and QR codes work properly in stage groups

Passcodes for stages are back. A stage now shows the passcode of the stage group. You can generate keys, additionally. 

Participant import: Removing the IMEI in RACE|RESULT releases the tracker

When you clear a participant's IMEI in RACE|RESULT, the GPS tracker is now detached from the participant in RACEMAP. Previously, the tracker stayed attached. A device you've attached manually in RACEMAP is untouched.

Note: Participants whose IMEI was already removed before this release stay linked with the device. Unlink them once by hand, or add and remove the IMEI in RaceResult one more time.

Keep participants in order according to your import source

When you synced participants without start numbers, their order was scrambled. In Participants → Import, we've now added the option Keep participant order from source, to keep the sequence in the participant table. Manually added participants stay below the imported records.

Leave the switch off to sort the participant list according to the start-number, entries without a start number always go last. The import also shows how many records carry a start number, and what that means for your order.

 

Connection Chart: deeper insights, on less screen

The Connection Chart has been reworked. The three header cards are replaced by a compact toolbar, so on a regular screen the chart is visible without scrolling. Delay, Battery and Network are toggle pills you can read at a glance, device events sit behind a searchable dropdown, and the statistics fold into one summary line you can expand when you need the details.

Finding location data got easier: while the date picker is open, every day that has points is marked with a dot, so you no longer drag the range around blind. Hovering links the crosshair across both charts, and everything is shown in your local time. The page also lives at a URL that matches its name now — old /admin/track/… links still work. 

Note: Network insights (opertor, cell, 2G, LTE) are supported only when your GPS trackers are running with our M2M SIM cards.

     

Tracker Management: Event history no longer comes up empty

If one of your trackers had been used in an event you are not allowed to see (e.g. when you rent your GPS trackers to other event editors), the events tab of that tracker showed nothing at all. It now lists every event you are allowed to see and leaves out the ones you cannot. 

RACEMAP tells you when if its outdated

If we deploy while you have a tab open, it kept running the old RACEMAP version. Now it notices. The tracking map, leaderboard, and elevation chart refresh quietly; in the backoffice you get a notification with a Reload button.

Notifications

Notifications have moved to a single, consistent style across the whole app — and they now show up on pages where they were silently dropped before, including upload, the player, the leaderboard, the tracker management, and the cost calculator. 

Smaller fixes you will notice

Batch updates in the protected zones configurator keep your selection afterwards, so you can run several changes over the same set of zones without re-picking them. Dragging rows in the Tracker Manager now also works from the keyboard, dragging an unselected row moves that row rather than your old selection, and a file the app cannot accept says so instead of pretending it will take it.  

Other changes

  • Fixed wrong links and minor styling issues in the tracking maps list
  • Documentation: reworked the Connection Chart article, added tracking-interval knowledge, README update
  • Internal cleanups: unified toast library refactor, utility import paths, metrics handling in the event data cache, a merge-conflict fixup
enhancementsafemapkeysTracker Management
4 months ago

Latest Safemap & Platform Release

We’re excited to introduce a new release packed with improvements across Safemap, Tracker Management, and Event Settings. This update brings more control, better previews, smarter alert handling, and usability enhancements for teams in the field. 

Safemap updates

🔇 Global alert mute control 

Event hosts now mute alerts & notification sounds globally with a single event-level setting.

Benefits:

  • Disable sound alerts by default, to customize Safemap according to events requirements
  • Better control for quiet environments or control rooms 
  • Faster setup for large-scale events 

👀 Preview mode

Safemap now supports a preview mode to help you validate configurations and showcase the dashboard before activation. The preview shows a realistic Safemap experience using a limited set of participants while preserving full tracking and alert logic.

What’s included:

  • Preview available when Safemap is not yet activated 
  • Limited number of visible participants 
  • Watermark to clearly identify preview mode

Benefits:

  • Confirm settings before going live 
  • Great for demos and customer acquisition 
  • Experience real behavior without full event activation 

🏷️ Tag-based alert suppression

A powerful alert suppression system has been added based on participant tags. Configure Safemap to suppress alerts for participants whose assigned tags match selected key/value rules, such as "finished", "DSQ".

Capabilities:

  • Search and manage participant tags in a dedicated table 
  • See how many participants are assigned to each tag 
  • Visibility why a participant receives no alerts: 
    • Protected zone suppression 
    • Tag-based suppression

Benefits:

  • More precise alert control 
  • Reduce noise from known or exempt participant groups 
  • Better transparency for operations teams 

🎨 Improved track colors

Tracks show their own configured color in Safemap. With this improvement, track overlays are clearer and visually aligned with their intended appearance.

Benefits:

  • Better map readability 
  • More accurate visual representation 
  • Easier distinction between tracks

Tracker Management Updates

📱 Improved mobile usability

We’ve improved column visibility controls for smaller screens such as smartphones. Previously, managing visible columns on mobile devices was difficult. The updated interface now offers a cleaner popup layout with improved height handling and scrolling behavior. 

Good to know: Tracker Management is still primarily optimized for desktop use—but for those managing trackers on the go, this is a welcome upgrade.

Event settings updates

🔑 Endpoint to query keys added

A new API endpoint is now available for querying keys in Event Settings. This expands integration options and makes key management more accessible for connected workflows.

Learn more in our documentation: https://docs.racemap.com/apps/tracking/keys#apis-for-keys

New Racemap Tracking App released
appskeys
4 years ago

New Racemap Tracking App released

We've got new Racemap Tracking apps out in the stores! We think our improvements are going to be a big help for organizers, race directors, and timers to conduct real-time tracking of participants. New features available with the new app version:

  • Automated non-movement notification 
  • Seamless flow when participants join live tracking 
  • Push notifications to target user groups such as participants of a certain event or all users of a custom app (beta)

Needless to say, the new release is available for all of our custom apps. More about user-friendly live tracking in our documentation: https://docs.racemap.com/how-to-use-live-tracking/tab-keys

New dynamic key process
appskeys
4 years ago

New dynamic key process

We developed a new user flow to automatically guide participants when connecting their phones for live tracking. The new process is optimized for scanning a QR code and provides a seperate landing page for each key. 

The convenient user experience scales with a huge number of participants and saves support time at the help desk. The process dynamically guides participants independent from 

  • The user's phone is iOS or Android. 
  • Racemap App is installed or not installed. 
  • The participant opens the key link on the smartphone or on the desktop.


Read all about Racemap passcode & keys and easily connect phones for live tracking in our documentation: https://docs.racemap.com/how-to-use-live-tracking/tab-keys
appskeysParticipants Data
5 years ago

Connect participants with custom app

Timekeepers, event managers, etc. like to provide Racemap live tracking in their online registrations, directly. We received feedback to simplify connecting Racemap Apps for tracking. 

To automatically connect the user's smartphone with a specific race we now pushed a feasible process guiding participants independent from

  • User's phone is iOS or Android.
  • Racemap App (or custom app) is installed or not installed.
  • Participant opens the confirmation email on its smartphone or desktop.

This solution scales for many participants providing a seamless user experience and saves support time. The process integrates the logo of the custom app and the event name.

More about connecting Racemap Apps for live tracking in our documentation https://docs.racemap.com/how-to-use-live-tracking/tab-keys#deep-link-to-redeem-key-or-passcode-automatically


appskeys
5 years ago

Connect Racemap App with QR code

With the new QR code modal, you and your athletes connect Racemap App for live tracking your event, easily. The modal opens with the "Connect your App" button.

 

You can open the modal with this generic link, also: https://racemap.com/app/redeem_key?key=6G615L 

Replace , insert your passcode or insert keys and share the links with your participants.

https://racemap.com/app/redeem_key?key=