We’re excited to introduce a new release packed with improvements across Safemap, Tracker Management, and Event Settings. This update brings more control, better previews, smarter alert handling, and usability enhancements for teams in the field. 

Safemap updates

🔇 Global alert mute control 

Event hosts now mute alerts & notification sounds globally with a single event-level setting.

Benefits:

• Disable sound alerts by default, to customize Safemap according to events requirements
• Better control for quiet environments or control rooms 
• Faster setup for large-scale events 

👀 Preview mode

Safemap now supports a preview mode to help you validate configurations and showcase the dashboard before activation. The preview shows a realistic Safemap experience using a limited set of participants while preserving full tracking and alert logic.

What’s included:

• Preview available when Safemap is not yet activated 
• Limited number of visible participants 
• Watermark to clearly identify preview mode

Benefits:

• Confirm settings before going live 
• Great for demos and customer acquisition 
• Experience real behavior without full event activation 

🏷️ Tag-based alert suppression

A powerful alert suppression system has been added based on participant tags. Configure Safemap to suppress alerts for participants whose assigned tags match selected key/value rules, such as "finished", "DSQ".

Capabilities:

• Search and manage participant tags in a dedicated table 
• See how many participants are assigned to each tag 
• Visibility why a participant receives no alerts: 
  • Protected zone suppression 
  • Tag-based suppression

Benefits:

• More precise alert control 
• Reduce noise from known or exempt participant groups 
• Better transparency for operations teams 

🎨 Improved track colors

Tracks show their own configured color in Safemap. With this improvement, track overlays are clearer and visually aligned with their intended appearance.

Benefits:

• Better map readability 
• More accurate visual representation 
• Easier distinction between tracks

Tracker Management Updates

📱 Improved mobile usability

We’ve improved column visibility controls for smaller screens such as smartphones. Previously, managing visible columns on mobile devices was difficult. The updated interface now offers a cleaner popup layout with improved height handling and scrolling behavior. 

Good to know: Tracker Management is still primarily optimized for desktop use—but for those managing trackers on the go, this is a welcome upgrade.

Event settings updates

🔑 Endpoint to query keys added

A new API endpoint is now available for querying keys in Event Settings. This expands integration options and makes key management more accessible for connected workflows.

Learn more in our documentation: https://docs.racemap.com/apps/tracking/keys#apis-for-keys

We've got new Racemap Tracking apps out in the stores! We think our improvements are going to be a big help for organizers, race directors, and timers to conduct real-time tracking of participants. New features available with the new app version:

• Automated non-movement notification 
• Seamless flow when participants join live tracking 
• Push notifications to target user groups such as participants of a certain event or all users of a custom app (beta)

Needless to say, the new release is available for all of our custom apps. More about user-friendly live tracking in our documentation: https://docs.racemap.com/how-to-use-live-tracking/tab-keys

We developed a new user flow to automatically guide participants when connecting their phones for live tracking. The new process is optimized for scanning a QR code and provides a seperate landing page for each key. 

The convenient user experience scales with a huge number of participants and saves support time at the help desk. The process dynamically guides participants independent from 

• The user's phone is iOS or Android. 
• Racemap App is installed or not installed. 
• The participant opens the key link on the smartphone or on the desktop.

Timekeepers, event managers, etc. like to provide Racemap live tracking in their online registrations, directly. We received feedback to simplify connecting Racemap Apps for tracking. 

To automatically connect the user's smartphone with a specific race we now pushed a feasible process guiding participants independent from

• User's phone is iOS or Android.
• Racemap App (or custom app) is installed or not installed.
• Participant opens the confirmation email on its smartphone or desktop.

This solution scales for many participants providing a seamless user experience and saves support time. The process integrates the logo of the custom app and the event name.

More about connecting Racemap Apps for live tracking in our documentation https://docs.racemap.com/how-to-use-live-tracking/tab-keys#deep-link-to-redeem-key-or-passcode-automatically

With the new QR code modal, you and your athletes connect Racemap App for live tracking your event, easily. The modal opens with the "Connect your App" button.

You can open the modal with this generic link, also: https://racemap.com/app/redeem_key?key=6G615L 

Replace , insert your passcode or insert keys and share the links with your participants.

https://racemap.com/app/redeem_key?key=