Timekeepers, event managers, etc. like to provide Racemap live tracking in their online registrations, directly. We received feedback to simplify connecting Racemap Apps for tracking. 

To automatically connect the user's smartphone with a specific race we now pushed a feasible process guiding participants independent from

• User's phone is iOS or Android.
• Racemap App (or custom app) is installed or not installed.
• Participant opens the confirmation email on its smartphone or desktop.

This solution scales for many participants providing a seamless user experience and saves support time. The process integrates the logo of the custom app and the event name.

More about connecting Racemap Apps for live tracking in our documentation https://docs.racemap.com/how-to-use-live-tracking/tab-keys#deep-link-to-redeem-key-or-passcode-automatically