We've shipped two improvements to make event configuration easier and user support direct accessible where most needed.

🏆 Leaderboard: Unit Selection Now Available

You can now configure the unit system to show metric, imperial, and nautical - directly within the Leaderboard settings.

To improve consistency across the platform, we've introduced a reusable Unit System Selector component and integrated it into the Leaderboard configurator.

What's new

• Added a Unit System selector to Leaderboard settings.
• Unit preferences now influence the leaderboard preview and configuration experience.
• Maintains a consistent configuration experience between Tracking Maps and Leaderboards.

💬 New User Help Requests with AI Support

Getting help is now faster and more flexible in RACEMAP. We've replaced the previous user feedback feature with a new help request system that supports both traditional support requests emails and AI-assisted help.

What's new

• Submit help requests directly from the platform.
• Choose between:
  • Email Support for direct assistance from our team.
  • AI Support for instant answers through an interactive chat experience.
• Improved support workflows across the platform.

The new system introduces a dedicated help request experience and lays the foundation for richer support conversations in future releases.

Leaderboard: Smarter & More Customizable

We've expanded our leaderboard solution with new customization options and improved logic to support more complex event formats. 

Improved start detection

The leaderboard now better identifies the actual start of a race when start and finish locations are geographically close but connected by a long course loop. This improves ranking accuracy for lap-based and looped events.

Custom leaderboard branding

You can now set the leaderboard header color directly within the settings, making it easier to align leaderboards with event branding and sponsor requirements.

Built-in leaderboard preview

We've added a leaderboard preview in the configurator, to immediately verify appearance and settings before publishing changes. This reduces setup time and helps avoid configuration errors during event preparation. 

All about the RACEMAP leaderboard add-on in our documentation:
https://docs.racemap.com/live-tracking/gps-timing 

Auto-pause API to prevent unnecessary costs

To help customers better manage API usage and operational costs, the Data API add-on now automatically deactivates after an event has concluded.

How it works:

• The system automatically pauses the Data API after the first API request that occurs more than two hours after the event end time.
• Users can resume the API at any time if continued access is required.

This change helps prevent unintended API consumption and unexpected costs while maintaining full flexibility for customers who need extended access. 

More current API Improvements

Our current API continues to evolve as a reliable data source for broadcasters, media teams, event organizers, and technology partners.

AI-assisted development becomes common. An increasing number of teams use tools such as ChatGPT, Claude, Gemini, or GitHub Copilot to rapidly create custom dashboards, reporting tools, and event-specific applications. Our current API is the stable, structured, and well-documented data foundation for such custom solutions.

Whether you're building a live race dashboard, an operations monitor, a broadcast control panel, or automated reporting workflows, you can use AI assistants together with our documentation to generate applications tailored to your specific requirements—while relying on verified real-time race data from RACEMAP.

We've enhanced the current API with reliability, analysis capabilities, and consistency.

Highlights:

• New routing and expanded test coverage for the Current API Analyser. 
• Consistent formatting of units, pace values, and receive-gap information. 
• Improved speed and movement calculations within backend processing. 
• Additional test coverage and internal quality improvements.

Explore the current API documentation to start building your own dashboards and integrations: https://docs.racemap.com/api/current

Clearer Tracker Management for Queclink GL3xx Devices

We've improved the Tracker Manager interface to make device communication settings easier to understand and operate. 

Improved ACK visibility

The tracker dashboard previously exposed two different acknowledgement concepts ("Cl-ACK" and "Server ACK") that could be difficult to distinguish during troubleshooting and device configuration. These improvements help operations teams diagnose communication issues faster and manage Queclink GL3xx GPS tracker with greater confidence.

The improved interface now includes:

• Context-sensitive explanations directly within the UI.
• Clearer descriptions for tracker communication settings.
• Improved display and sorting behavior for Server ACK states.
• Better support for identifying unknown versus disabled acknowledgement states. 

Learn more about Tracker Management in our documentation:
https://docs.racemap.com/tracker-management

Faster Synchronization Across the Platform

To improve data freshness and operational responsiveness, we adjusted platform synchronization intervals.

• Starter synchronization now runs every one minute (instead of every five minutes). 
• The default player aut-reload interval has been standardized to one minute, also.

These adjustments provide faster updates while maintaining efficient system performance.

Set Presenter Mode in Visualization Settings 

The presenter mode (largeMode) can now be set directly in the visualization settings as an event default. 

Previously, the presenter mode was only available as a temporary state through the URL hash. Primary users of this feature like production and broadcast teams had to manually re-enable it after every reload.

With this update:

• Presenter mode can now be persisted as part of the event configuration.
• Tracking maps automatically load in presentation-ready mode.
• Dots, flags, distance markers, and POIs are displayed larger for improved readability on studio screens and broadcast overlays.

This update is especially useful for video production teams working with live sports storytelling and large-screen visualizations like LCD screens at the finish line. 

New NET State in Tracker Management 

Previously, SIM cards without a disconnect time could appear active even when they had stopped transmitting data.

With the new behavior:

• SIM cards are now marked yellow if no data has been received for more than 30 minutes. 
• Improves operational visibility and troubleshooting in the tracker management 
• Makes inactive or unresponsive devices easier to identify at a glance. 

This improvement shows a more accurate network status for monitoring and support teams. 

Complete Rework current API 

We fully redesigned the current API to improve reliability, flexibility, and analysis capabilities.

Key improvements

• More reliable and predictable API behavior
• Expanded parameter support and improved query capabilities
• New interactive tools for advanced analysis workflows even during your event
• Better support for live storytelling and post-race analysis

Removed parameters

The following misleading parameters were removed:

• currentSpeedDuration
• liveDelay

These parameters caused confusion and inconsistent interpretations across integrations.

Built for modern broadcast workflows

The new API approach is designed specifically for modern sports production teams:

• Faster access to live and historical tracking data
• Better synchronization for broadcast and replay systems
• Improved tooling for commentators, analysts, and video editors
• Enables more flexible integrations for custom visual storytelling

Video production teams covering sports events will especially benefit from the new analysis capabilities. 

Read all about our current API in our documentation: https://docs.racemap.com/api/current

This release improves the usability across Safemap and the map player experience. Based on customer feedback, we refined chart rendering, improved layout behavior, and added new interaction capabilities. 

Read all details about Safemap and the elevation chart component in our documentation:

• https://docs.racemap.com/live-tracking/safemap 
• https://docs.racemap.com/live-tracking/profile

📈 Safemap chart improvements

We revisited the chart for better readability and trend visualization while still handling sparse GPS data correctly. Data points of distance from track, speed, and elevation are rendered with connected dots.

• Added dedicated chart colors for better visual consistency
• Enhanced legend readability for primary metrics
• Improved axis styling and labeling

Our major concern with connected dots was that long gaps could create misleading visualizations. To solve this, the chart flexibly shows gaps:

• Large data gaps automatically break the chart line
• Gap thresholds are calculated dynamically based on median time intervals
• Missing data is displayed accurately while preserving trend readability 

📋 Flexible Safemap header

We improved header behavior when filters are expanded. Now, opening filters shrink the header area and hide the event details: Start- and end time, length of the shadowtrack. 

• Header now adapts more intelligently to available space
• Compact mode is applied dynamically when filters are expanded
• Improved logo scaling and layout responsiveness
• More usable space for participant and alert tables

🚨 Participant Status in Alerts & Notifications

Alerts and notifications now display the participant status such as DNF, DSQ directly. This makes operational monitoring much clearer, especially during live race situations.

⛰️ Elevation Chart Zoom Functionality

The elevation profile now supports zooming both:

• in the tracking map and
• in the standalone elevation chart component.

New interactions:

• Mouse wheel zoom
• Pinch zoom support for usage on smartphones
• Double-click reset

We've sheduled maintenance on the RACEMAP platform on Monday, May 11, between 1:00 PM and 3:00 PM CET. During this maintenance window, we expect approximately 20 minutes of downtime for parts of the platform. 

The maintenance is part of ongoing infrastructure and platform improvements to ensure stability, reliability, and performance. We appreciate your understanding and apologize for any inconvenience caused.

Our latest update focuses on making the RACEMAP tracking platform more intuitive, consistent, and technically robust. Here’s what’s new: 

📋 Tracker management: Clear connectivity state

We’ve integrated our SIM provider data directly into the tracker management and show connectivity through two separate indicators:

• CON column: Socket connectivity of the GPS tracker with the RACEMAP server
• NET column: Network registration of our SIM cards 

Important: NET is not transmitted by the GPS tracker itself—it comes directly from our SIM provider, adding redundancy. This is especially useful when a device cannot establish a socket connection, but the GSM modem is still registered in the network. In such cases, the tracker can still be reached via SMS (supported in RACEMAP tracker management).

This removes ambiguity and makes diagnosing GPS tracker status much more straightforward. 

Additional improvements:

• New dedicated NET column
• Simplified CON to show socket status only
• Replaced the online icon with a server icon for clarity
• Removed the cell tower icon from signal strength
• Improved column order and overall table consistency 

Read all about our dashboard to work with many GPS trackers in our documentation: https://docs.racemap.com/tracker-management

🔄 Player reload functionality (auto & manual) 

Keeping event data in the tracking map up-to-date is now much smoother—whether it’s DSQ dots disappearing or participant colors updating automatically. Activate the auto-reload feature in the visualization settings of your events. 

Auto-reload (default ON) refreshes:

• Participants, tracks, and colors
• Starter and track names
• POIs and metadata

Reload button is shown in the tracking map when auto-reload is disabled

Rendering improvements in the interactive race visualization:

• Viewport position is preserved after reload
• More accurate visual updates via sprite hashing

This feature ensures your player reflects real-time changes without requiring a page refresh.

⚙️ Current API improvements

We’ve continued refining the current API to improve accuracy, performance, reliability, and transparency. It now handles sparse data scenarios much better—such as endurance events with infrequent position updates every five minutes—making it an even more powerful tool for video production teams.

Core updates:

• More reliable speed calculation, especially with limited or missing geopoints
• Fixed inconsistencies in gap and average calculations
• Improved handling of shadow tracks
• Added extrapolated parameters including gap support
• Introduced participantId-based gap queries for unified comparisons 
• Simplified query parameters introducing Average Speed Window and Result Time 

Read more in our documentation, including live data samples: https://docs.racemap.com/api/current

If you’d like to test the latest API improvements with real event data from your RACEMAP library, reach out. We set up a 24/7 live event based on your real data for hands-on testing. 

🌍 Extended language support

The RACEMAP tracking app and white-label apps now also support:

• 🇵🇱 Polish
• 🇹🇷 Turkish 

All information about RACEMAP lightweight tracking app solutions: https://docs.racemap.com/apps/tracking

We’re excited to introduce a new release packed with improvements across Safemap, Tracker Management, and Event Settings. This update brings more control, better previews, smarter alert handling, and usability enhancements for teams in the field. 

Safemap updates

🔇 Global alert mute control 

Event hosts now mute alerts & notification sounds globally with a single event-level setting.

Benefits:

• Disable sound alerts by default, to customize Safemap according to events requirements
• Better control for quiet environments or control rooms 
• Faster setup for large-scale events 

👀 Preview mode

Safemap now supports a preview mode to help you validate configurations and showcase the dashboard before activation. The preview shows a realistic Safemap experience using a limited set of participants while preserving full tracking and alert logic.

What’s included:

• Preview available when Safemap is not yet activated 
• Limited number of visible participants 
• Watermark to clearly identify preview mode

Benefits:

• Confirm settings before going live 
• Great for demos and customer acquisition 
• Experience real behavior without full event activation 

🏷️ Tag-based alert suppression

A powerful alert suppression system has been added based on participant tags. Configure Safemap to suppress alerts for participants whose assigned tags match selected key/value rules, such as "finished", "DSQ".

Capabilities:

• Search and manage participant tags in a dedicated table 
• See how many participants are assigned to each tag 
• Visibility why a participant receives no alerts: 
  • Protected zone suppression 
  • Tag-based suppression

Benefits:

• More precise alert control 
• Reduce noise from known or exempt participant groups 
• Better transparency for operations teams 

🎨 Improved track colors

Tracks show their own configured color in Safemap. With this improvement, track overlays are clearer and visually aligned with their intended appearance.

Benefits:

• Better map readability 
• More accurate visual representation 
• Easier distinction between tracks

Tracker Management Updates

📱 Improved mobile usability

We’ve improved column visibility controls for smaller screens such as smartphones. Previously, managing visible columns on mobile devices was difficult. The updated interface now offers a cleaner popup layout with improved height handling and scrolling behavior. 

Good to know: Tracker Management is still primarily optimized for desktop use—but for those managing trackers on the go, this is a welcome upgrade.

Event settings updates

🔑 Endpoint to query keys added

A new API endpoint is now available for querying keys in Event Settings. This expands integration options and makes key management more accessible for connected workflows.

Learn more in our documentation: https://docs.racemap.com/apps/tracking/keys#apis-for-keys

Track Style Customization

Live tracking with multiple tracks is now more flexible and easier to read for spectators. In the map settings, you can adjust both line width and opacity of each track separately, giving full control over how they appear in the visualization. 

We also replaced the previous color picker library with the Ant Design color picker, unifying track styles across the system for a cleaner, consistent look.  

Track Chart in Safemap: Visual Breaks for Gaps

The track chart in Safemap previously connected all time gaps in GPS data with a line, implying continuous movement that didn’t exist. Now, lines are removed where data is missing, showing tracker data more clear. 

Tracker Management: Configuration Update Progress

Tracker management now records the configuration update process in the message history, giving you more confidence when adjusting tracking configurations across devices to meet specific event requirements. Each configuration change is timestamped and displayed in the tracker message history, making troubleshooting easier if updates fail. 

Just released: We made managing large numbers of GPS trackers a whole lot easier for you. Our new RACEMAP Orga App is the missing link between:

• GPS trackers 
• The Tracker Management system
• Participant data

Built for organizers, teams, and event staff, the Orga App helps you handle many devices quickly and reliably. With QR code scanning at its core, it removes manual searches and speeds up your entire workflow in the Tracker Management and on-site at the help desk.

Features

Instant device selection: Scan QR codes to identify and select trackers in seconds—no more searching through lists.

Fast participant assignment: Link devices to participants by name or bib number with a simple scan.

Flexible workflows: Works whether participant data is preloaded or created on the fly at the help desk.

Parallel operations: Multiple Orga Apps can operate simultaneously.

Download the free Orga App for Android and iOS, click the QR code on your phone for redirecting. We are looking forward to your feedback.

Why it matters

Less manual work. Fewer errors. Faster setup.

The Orga App ensures you only assign the devices you actually need—helping you stay efficient and in control, even during busy event check-ins.

Learn more in our documentation: https://docs.racemap.com/apps/orga

You can now connect any external location source to RACEMAP using the new HTTP tracker. 

HTTP trackers make it easy to forward positioning data from third-party systems directly to RACEMAP. Instead of connecting a physical device, you create a virtual tracker that receives location updates through a simple HTTP endpoint. 

With HTTP trackers, RACEMAP acts as the visualization and location processing platform, while your existing systems continue to provide the position data. This solution gives you a flexible way to integrate existing tracking systems with your RACEMAP project. 

Typical Use Cases

HTTP trackers are useful when location data already exists somewhere else and you want to display or process it in RACEMAP.

• Broadcast production systems, for example using the built-in GPS receivers in TV camera motorbikes during live sports coverage. If positions are already decoded within the broadcast workflow (e.g. from airplane uplink), they can be forwarded directly to RACEMAP.
• Public data sources, such as transportation networks publishing live positions of buses or trains.
• Marine tracking feeds where positions are already available via an API.
• GPS tracking platforms that collect positions from multiple devices.
• Fleet management systems used by support vehicles, logistics teams, or safety crews.
• Custom mobile apps or IoT devices sending their own coordinates.

Learn More

For step-by-step instructions on creating an HTTP tracker and sending coordinates, see our documentation: https://docs.racemap.com/gps-devices/http-tracker