We’ve rolled out several improvements you will love across RACEMAP tracking platform to enhance stability, device support, and usability. 

Tracker Management

New Tracker Support: Queclink GL30MG

With the LK106 reaching end-of-life, we’ve introduced support for the GL30MG tracker. This update includes a new tracker type and a refactored Track Air protocol to better handle location data from GL30MG and other GL-series devices, including partial support for configuration messages. If you want to extend your tracker fleet with the latest Queclink device, RACEMAp is prepared.

Shortcut to RACEMAP Orga App

Tracker Management now links directly to the RACEMAP Orga App on both the App Store and Google Play, making app access simpler and faster.

Safemap Improvements 

The time of our monitor add-on will end soon because the new Safemap is so much better.

• Alerts like SOS/Crash are now clearly distinguished from notifications such as Off Track.
• You can now mute these independently for more flexible alert handling in the field.

Event List Rework

Improved Setup Flow

Creating Single maps, Safemaps, and Group or Stage events now follows a smoother, more intuitive workflow.

New List-Based Layout

• We replaced the previous tile layout with a clean and structured list design to improve clarity and navigation.
• Better Group Event Visibility: Child events are now easier to view and manage.
• Filtering Tools Added: Quickly find and manage your events with basic filtering options. 

Stability & Maintenance

We’ve invested significant effort into backend reliability, code cleanup, and overall platform stability to ensure Racemap continues to run smoothly during high-activity periods.

With the RACEMAP platform, you can flexibly customize how your tracking map opens — for example, to select specific participants. This is perfect for embedding a reference in your results sections, participant lists, or event highlights. Here is the base tracking map URL for 100km-Duathlon: https://racemap.com/player/100KmDuathlon2018

1️⃣ Select one participant by ID: https://racemap.com/player/100KmDuathlon2018#selected=632c5f976d78777a56e66d38

2️⃣ Select the same participant by bib number: https://racemap.com/player/100KmDuathlon2018#selectedStartNumber=053

3️⃣ Select a participant and hide all other dots: https://racemap.com/player/100KmDuathlon2018#selectedStartNumber=053&hideNonSelected=true

Best practise:

• Hide URLs behind a button or short anchor text, making them cleaner and more user-friendly on your website or in communications 
• Combine different URL parameters to increase the marker size, change the map stype all in one link.

By using these URL parameters, you can create focused tracking links that improve clarity for viewers, whether embedded on your site, in a results section, or shared as direct links.

For full reference, check our documentation: https://docs.racemap.com/live-tracking/iframe#url-parameters

RACEMAP is a live tracking platform for professionals in the sports events industry. This release improves usability, reliability, and scalability with focused workflow and stability enhancements - not new specs. We provide a bundle of improvements across predictive tracking, tracker management, Queclink GL3xx socket reliability, and the Safemap (beta). Expect a cleaner predictive tracking UI, clearer reads → shadowtrack mappings, communications fixes for Queclink GL3xx, and practical UX & reliability improvements to Safemap.

Predictive tracking

• Sticky header: Predictive tracking view now pins the main tabs (Status, Readers, ...) so they stay accessible while you scroll and inspect details.
  
  
• Single, switchable chart: We replaced two charts with one chart that lets you swap X & Y axes for faster, clearer comparisons.
  
  
• One read, multiple mappings: A single read can map to multiple locations on the shadowtrack. Mappings that come from the same read are color-linked, so you instantly see grouped mappings.
  
  
• Clear mapping states:  
  • Rejected read: Read could not be mapped to a location on the shadowtrack.
  • Unused mapping: The mapping is not used for predictive calculations.

All information about live tracking from timekeeping data in our documentation: https://docs.racemap.com/prediction

Tracker management (Queclink GL3xx)

We've tuned the communication mechanics between the RACEMAP platform and Queclink GL3xx devices. 

• Better cleanup behavior: Messages sometimes lacked full history so errors weren’t reliably detected. We now pass full message history so cleanup and error checks behave correctly.
• Fixed ACK origin: ACK origin is now passed to messages as a flag, so ACKs are interpreted correctly.
• Socket behavior & reliable online state: We dug into socket / online-state edge cases and addressed that trackers sometimes considered sockets “online” after closure and kept trying to send messages. 

Read all about our dashboard to work with many GPS trackers at a scale: https://docs.racemap.com/tracker-management

Safemap (beta)

Thanks to everyone who tested Safemap. Your feedback guided these practical improvements. If you want to try Safemap instead of the Monitor add-on, send us a message and we’ll enable it for your event(s).

• Order: Values used to be compared as strings (causing odd ordering); now numerical order.
  
  
• Low-battery alerts show %: Battery percentage is extracted from alert info and displayed when hovering the alert.
  
  
• Charging state: Devices that are charging are now indicated.
  
  
• Starter state (DNF, DSQ, etc.) is shown so you can, for example, ignore alerts from finished starters.
  
  
• Chart zoom persists: Zoom level no longer resets on every re-render; zoom state is stored so the view remains stable.
• (Un)Lock “follow path”: Added a lock/unlock for map and chart follow behavior. When unlocked, the map resets to the starter’s current position; when locked you can hover the chart without the map snapping back.
  
  

Bug fixes & polish

Thanks for reporting these — many small but important fixes went out:

• Fix: time selector in the tracker chart.
• Fix: batch GPX download failing when one file in the batch is empty. 
• Misc: various stability and usability improvements across Predictive Tracking, Monitor, and Safemap.

We’ve released a round of improvements that make our sports tracking platform more flexible, more reliable, and easier to manage at scale. Every change is built on what we’ve learned from real-event usage and your feedback. We know RACEMAP has to scale that as your events grow.

Smarter Predictive Tracking

We’ve refined how we interpret raw data from the timing system. This solution reduces required settings for the timekeepers. So they can focus more on your participants’ experience.

Start Times

Observations: Previously, defining a too early start time caused dropping of valid readings as “too slow.” 

Solution: We’ve removed the fragile, user-defined start-time setup. Instead, RACEMAP now detects the start of each participant automatically from the raw data. This reduces human error and flexibly adapts to a wide variety of event formats. 

Finish Times

We’ve also implemented an auto-finish detection from raw data to ensure clean, accurate results: Finish reads are now automatically detected and added for smoother replays.

Improved M20 Tracker Communication

Some of our Indonesian users rely on superspring M20 trackers, which faced issues due to the GPS week rollover (a ~19.7-year reset of GPS time). This caused timestamps to appear ~20 years too early. 

We’ve added a correction protocol so that M20 trackers now report accurate, real-world dates. This ensures historical consistency and keeps your live data aligned with reality.

Scalable Tracker & Role Management

For teams and organizations that rent out trackers across seasons or manage large pools of devices, assigning and reviewing roles is now much easier. With our new approach it is much easier to control devices' access tracking the tracker management. 

• When selecting multiple trackers, you can now view all users and their roles across them.
• If a user isn’t linked to a tracker, the role shows as "None".
• Identical roles (e.g., Owner, Editor, Borrower) across trackers are consolidated for clarity.
• Edge cases (like multiple Editor assignments) are displayed transparently. 

Bulk Role Management

• Assign roles to multiple users at once across multiple trackers.
• Remove users from several trackers simultaneously.
• Quick role edits are now possible by clicking directly on a user’s role.

This update reduces administrative overhead, making tracker management scalable and future-proof for growing event organizations.

We’ve introduced a new enhancement in how RACEMAP Prediction flexibly identifies start- and finish reads. We’re confident timekeepers will love this simplification. 

Why this matters

After analyzing thousands of predictive tracking events going back over eight years, we found that one of the most common issues is incorrect start/finish setup - mostly due to human error. Since predictive tracking relies on precise timing information, even small mistakes affect the live experience.

What’s new

• Auto-identification of start- & finish reads directly from forwarded detections
• No additional configuration or imported start/finish times from participant data required
• "Start" is automatically identified backwards with the 2nd detection on the racecourse

Easy configuration of RACEMAP prediction

• Our algorithm automatically places reads at the most likely position on the course - even for laps, loops, or out-&-back segments.
• With RACE RESULT readers, detections already include the locations, so setup has always been minimal.

How it works with different timing systems

• ChronoTrack, MyLaps, RaceTec, and similar: These timing systems do not forward decoder locations. RACEMAP uses the split configuration to assign detections.
• Fewer splits needed: Just group decoders by their physical location (e.g. one single split for “Start / Finish”) 

Advantages for timekeepers

• Less setup required: Quicker & easier event preparation
• Fewer opportunities for mistakes
• More reliable predictive tracking: Even for large-scale running vents with thousands of participants

Two months ago, we shipped the rebuilt participants table to give you a faster, cleaner way to manage athletes and their devices. Great to see it in use. Thanks for the feedback that helped shape the next enhancements.

Download a single participant’s recorded GPX track

You can now download the recorded GPX for a single participant straight from the participants table without the need to unpack the file. You can also download the GPX files from multiple participants. 

Synchronization: Handling abandoned participants

When you remove a participant in your external system (registration/timekeeping), we call those entries "abandoned" participants. We added a synchronization setting that defines how RACEMAP treats such cases during import/sync from your external system. 

Default behavior: RACEMAP retains the most recent information about abandoned participants - they remain in RACEMAP but will no longer be synchronized. Use this setting to choose the behavior that fits your workflow (keep the last snapshot or clear the participant). 

https://docs.racemap.com/api-import-and-export-data

We’re excited that RACEMAP now supports seamless online registration directly within your event’s Details page in our apps!

• One-tap access: When participants tap the Register button, your chosen form opens instantly—no redirections, no extra steps. 
• Consistent experience: Keep attendees fully engaged in the RACEMAP app while they sign up.

Visit our documentation to see setup instructions and examples:
https://docs.racemap.com/apps/event-details#add-online-registration 

We’re excited about the new enhancement for our interactive tracking map. We have added the startNumber argument to select specific participants. Just like: https://racemap.com/player/100KmDuathlon2018#selectedStartNumber=001,053

With this feature, you can automatically compose individual URLs for the tracking map to target specific participants without the effort to querry RACEMAP API for the participant id. 

More about URL parameters in our documentation: https://docs.racemap.com/how-to-use-live-tracking/iframe#url-parameters

We’ve added an API endpoint to simplify your workflow. You can now generate tracking keys on demand via API.

https://racemap.com/api/events/:eventId/actions/generate_starter_keys?count=10

Replace :eventId with the id of your event. Set count parameter to the number of needed keys - for example, count=11 to generate 11 keys. Call this route multiple times to generate more keys whenever needed. 

Use Case

This feature is especially useful when selling live tracking access through an online registration platform. You can now fully automate the key generation- and distribution process, reducing manual work and improving the user experience. Use this enhancement to integrate live tracking deeply into your registration or event management systems. 

All details in our documentation: https://docs.racemap.com/how-to-use-live-tracking/tab-keys#apis-related-to-keys 

Let us know how you’re using this enhancement.  We’re always keen to learn from your workflows!

Highlights

Enhanced Event Details Page: The latest iteration of the event details page now includes a 

• Custom button to easy access external pages, e.g., help docs, donation, live results, or specific resources
• Contact buttons to direct contact with the event organizer and support. 

More about the event details page in our documentation: https://docs.racemap.com/apps/event-details

Help Page Added: A dedicated help page is now accessible to both spectators and participants, offering quick guidance directly addressing support within the app. 

Bug Fixes & Improvements

• Leaderboard Visibility Fix: Resolved issue not displaying the leaderboard for certain group events.
• App Stability: Fixed crash occurring on some Samsung devices when starting tracking.

Contact & Custom Buttons

The host of the live tracking can now add contact buttons to allow participants to call or message event hosts or event organizers directly - streamlining support and communication for a race.

Find the settings under “Visualization” >> “Event Info”.

More Customization for Apps

We’re expanding flexibility: More options will be added for custom apps and event-specific apps, ensuring that every event has tailored tools to match its unique needs.

RACEMAP App stays Generic

These updates move us toward a more modular and generic app infrastructure - supporting many races and a broader range of events with scalable tracking tools.