We’re upgrading our GPS tracker connection service to a new, highly scalable server infrastructure that has been proven reliable for over two years. As part of this improvement, the previous server will be shut down on July 31, 2025. 

To ensure uninterrupted connectivity and accurate tracking, please check and update the server settings for your GPS trackers. This update is quick and easy to complete in the Tracker Management dashboard, where we’ve also added helpful new features to support you during the transition.

Tracker Management

What You Need to Do

1. Log in to the Tracker Management dashboard.
2. Compare your devices’ current connection settings with the new configuration.
3. If needed, update the settings remotely with just a few clicks.

🔧 Configuration Settings

💡 Built-in Support for a Smooth Update

To make this transition as simple as possible, we’ve added two new columns - “Domain” & “Port” - to the tracker table in the dashboard. These let you instantly check many devices whether they are already using the correct configuration. 

🔄 Automatic Configuration for Select Models

If you use Queclink GL3xx, Mictrack, or LK106 devices, no manual action is needed. These models automatically connect to the new server as soon as they are online and linked with the Tracker Management.

🛠️ Remote Update via Custom Command

For all other models, use the “Custom Command” option to remotely set the new domain and port parameters. Just apply the appropriate protocol for your device - it's quick and flexible compared to sending SMSs or using a data cable for configuration.

Read all about RACEMAP tracker management dashboard in our documentation: https://docs.racemap.com/tracker-management

If you have any questions or need help, feel free to contact our support team. Thank you for your prompt attention to this update!

We’re excited to introduce a suite of enhancements to the Tracker Management dashboard designed to give you clearer insights and smoother workflows with your GPS trackers.

Hidden Tabs Made Visible

The details component now highlights when certain tabs are invisible. Simply hover over the “...” indicator to reveal which tabs aren’t currently displayed, so you or the account to whom you've lent your GPS devices never miss an important metric. 

Transparent Offline Reason 

We’ve overhauled how we determine and display a device’s connection state. Now, if a tracker goes offline, you’ll see the reason - such as “TCP connection to RACEMAP closed” - ensuring you have accurate information at your fingertips. This clarity helps you diagnose connectivity issues faster.

Dynamic Sorting Across Connection, Data & More

Sorting the devices table now works more intuitively. Whether you’re looking at connection or other time-based metrics, the dashboard will automatically order entries according to the age of the information.

All information about the tracker management can be found in our documentation: https://docs.racemap.com/tracker-management

You can now control the initial zoom level of your tracking map using a simple URL parameter - #zoom= - like this: 

• https://racemap.com/player/100KmDuathlon2018#zoom=2
• https://racemap.com/player/100KmDuathlon2018#zoom=12

This update it easier to create custom landing pages and dashboards, while saving your monitoring team time and effort scrolling the mouse wheel ;-) Discover all URL parameters to tailor the interactive race view in our documentation:   https://docs.racemap.com/how-to-use-live-tracking/iframe#url-parameters

We’ve rolled out a new live-tracking enhancement for our interactive race visualization - perfect for marathon-length endurance rides & ultra-trail runs: 

Enjoy Clean Recaps:
Once the event wraps up, the “Last Update” timer disappears, keeping your replay focused solely on the route and final results.

No setup needed—this feature is live on all running races. We hope it keeps you dialed-in from start to finish. Let us know if you have ideas for the next upgrade!

We’ve released additional URL parameters that offer even more flexibility in presenting, sharing, and embedding your race visualizations. These parameters enable you to tailor the display for various use cases - whether integrating tracking information into dashboards, creating TV overlays, or embedding maps in custom applications.

Dynamic URL Composition: Create multiple URLs for a single tracking map to meet diverse display needs - all from one source. Generate unique links that focus on specific participant markers within your dashboard integrations.

New URL parameters

Custom Flag Content 

Control what information appears for a selected participant using the selectedFlagContent parameter. Choose from several options:

• Bib number: selectedFlagContent=STARTNUMBER
• Participant name: selectedFlagContent=NAME
• Bib number & name: selectedFlagContent=STARTNUMBER_AND_NAME
• Bib number & 1st letter of name: selectedFlagContent=ONE_LETTER_NAMES
• Bib number and two letters of name: selectedFlagContent=TWO_LETTER_NAMES

Selective Display 

Enhance focus on selected participants by hiding markers or flags that are not associated with them. Simply include: hideNonSelected=true

Optimized for Large Displays 

Ensure visibility on large screens - such as LED displays or TV broadcasts - by enlarging markers, flags, and Points of Interest (POIs). Enable this with: largeMode=true

For all details on how to implement URL parameters, please refer to our documentation: https://docs.racemap.com/how-to-use-live-tracking/iframe#url-parameters

We’re thrilled to release a feature you've been asking for many times: Ghost Participant. This tool brings insights, orientation, and structure to your race visualizations. 

What Are Ghosts?

Ghost Participants are virtual representations of athletes with pre-set parameters. They allow you to:

• Schedule a start time: Decide when the ghost begins to move.
• Define a duration to finish: Set the time it takes to reach the finish along the shadowtrack.

Whether you're looking to showcase the fastest woman’s time, mark a target finish time like 3:30 at a marathon, or display the cutoff for the sweep, Ghost Participants add an extra layer of strategy and engagement to your race visualization.

Why Ghost Participants?

Race organizers & speakers can leverage ghosts to:

• Provide Real-Time Comparisons: Compare live runners against a virtual benchmark. 
• Spark Friendly Competitions: Encourage participants to push their limits through interactive challenges.

How to Add a Ghost to Your Event

1. Navigate to "Participants" tab in your RACEMAP event.
2. Click "Add Participant" button.
3. Select "Ghost Participant" in the device field.
4. Set Start Time & Duration: Enter the ghost's start time and the duration to reach the finish.

Try It Out! Test out the new feature by adding ghosts to your past races and see how it transforms your event’s visualization. We’re eager to hear your feedback—what do you think of this new addition?

Our latest release brings enhancements to our race visualization & tracker management, improving your RACEMAP experience:

Default color option

• New color picker: Easily set the default base color of your tracking maps with the new color picker in visualization settings.
• URL override: You can still change the color directly via URL parameter. For more details, please check our documentation: https://docs.racemap.com/how-to-use-live-tracking/iframe#custom-color

Enhanced alert management 

We’ve improved the insights for the crash alert (or "man down"-alert, or "motion sensor"-alert) in the tracker management.

• GTMSA Message Integration: For Queklink GL3xx GPS units, the tracker management now displays whether the alert is active and shows the set sensitivity.
• The crash alert is processed in the safety monitor. More about our monitor: https://docs.racemap.com/how-to-use-live-tracking/monitor 

Missed our live session on Predictive Live Tracking?

Catch the full webinar featuring Jens as he unveils our new dashboard for real-time predictive tracking. The session covers every stage of race management:

• Before: Setup and preparation
• During: Live monitoring and adjustments
• After: Performance analysis and prediction accuracy review

We're excited about the deepened integration of our M2M SIM cards into tracker management, reducing friction for users running their GPS devices with our SIM cards. With this release, you can now easily activate or terminate SIM cards directly within tracker management. Additionally, we've added two new bulk actions that allow you to activate or terminate all SIM cards for a list of trackers at once.

• For more details on our M2M SIM cards, please visit: https://racemap.com/gps-tracker#sim-subscription 
• Learn more about RACEMAP tracker management here: https://docs.racemap.com/tracker-management 

Additionall, you can now select to show the SIM status in the tracker dashboard. Never miss to activate a terminated SIM card after the off-season.  

We are excited to announce that adjustable parameters have been added to the predictive live tracking system, giving you greater control and flexibility in fine-tuning your model's settings. 

Key Benefits:

• Instant Feedback: Modify parameters and instantly see how the forecasting model would have predicted a past event. 
• Deep Analysis: Gain a more detailed understanding of historical events by experimenting with different model conditions. 
• Enhanced Insight: Explore the model’s real-time response to various dynamic scenarios and improve your overall predictive performance.

This hands-on approach not only allows you to tailor the model to your specific needs but also provides valuable insights into its sensitivity and performance. Enjoy experimenting with these new features and elevate your data analysis experience!